Return & Refund

Return Policy

Items purchased at theslove.com can be returned to our warehouse within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Items must be returned in the original manufacturer’s packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under our Guarantee.

Theslove.com doesn’t accept returns of the following items:

  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Online subscriptions after they have been accessed
  • Some health and personal care items
  • Grocery products
  • Prime Pantry products
  • Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)

Note:

  • If the item you purchased from theslove.com isn’t returnable per the theslove return policy, you’ll see a message about that in the Online Returns Center.
  • If you have a non-returnable item that arrived damaged or defective please Contact Us.

Refund Policy

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

To see how long it takes for you to receive your refund, please see the table below.

How Refunds Are Issued

When returning an item you can choose your preferred refund method in the Online Returns Center.

If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Partial Refunds Or Restocking Fees

If You Return

You'll Receive

Items in original condition past the return window*

80% of the item’s price

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons, not due to theslove.com error

Up to 50% of the item’s price

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